Shipping + Returns
SHIPPING
All our orders are shipped from our studio here in Port Stephens, Australia. All of our orders are fully trackable and a email confirmation will be sent to you when your parcel has been dispatched.
GET FREE SHIPPING
If you spend $150 or more you will get FREE standard shipping within Australia.
STANDARD OR EXPRESS SHIPPING
We use Auspost for all our standard and express shipping and AusPost International Mail for all of our international orders.
DELIVERY COSTS
Standard shipping is a flat rate of $10.95.
Express shipping is a flat rate of $15.00.
New Zealand is a flat rate of $20.00.
International shipping is a flat rate of $30.00.
PLEASE NOTE - Any heavy or bulky items may incur an additional cost and we will contact you before processing your order to discuss any extra costs associated with your order.
DELIVERY TIMES
We dispatch orders Monday - Friday.
As we are a small family owned business and being a busy mum of 3, we aim to have your order sent out to you within 3-5 business days from purchase (weekends not included) unless the product description stipulates otherwise (i.e. any preorder orders will have a timeframe listed in the product description) or incase of a sale, orders may take up to 5-7 business days to be dispatched due to the volume of orders we receive.
Standard shipping - Australia 4-9 business days once dispatched from our studio.
Express Shipping - 2-5 business days once dispatched from our studio.
PRIORITY ORDERS
If you are needing your items posted as a priority, please select express shipping at checkout and get in touch ASAP at hello@floraandcub.com.au and we will be able to arrange the same day or next day shipping depending on the date and time the order is placed.
RETURNS
Please note we do not offer order cancellations or refunds due to change of mind at this time. All orders are final once payment has been made.
*All pre-orders are final and non-refundable if you change your mind. Flora and Cub is not liable for a refund for change of mind. *
I completely understand how tricky online shopping for kids can be, so don’t worry we have you covered!
If you do wish to send something back to us, please just send us an email to hello@floraandcub.com.au with your name and order number so we can discuss a return approval within 7 days of receiving your order.
We do not offer refunds unless the product is deemed faulty, but we are more than happy to offer an exchange or provide you with a store credit.
Please note that we do not offer returns on sale items. All sale items are final.
All items must be returned to us within 14 days of being received in order for a store credit or exchange to be issued.
Please note: for hygiene reasons, we cannot provide refunds or exchanges on teethers, dummies, headbands or beanies unless deemed faulty.
All items must be in new condition, undamaged, unworn, unwashed, odour free and in an unused condition.
The cost of shipping the items back to us is the buyers responsibility and this cost will not become part of the store credit or exchange value.
Please note that all returned items must be sent with a tracking number, items not sent via this postage method will not be covered if items are lost in transit while being returned to us. Please ensure you pack all items with care into original packaging in a secure post bag/box for protection, or a return may be denied.
Please be aware that we can not hold stock for you while we wait for your return to arrive back to us for an exchange. Stock sells fast and unfortunately we can not guarantee stock levels. If your size is no longer available we will offer a store credit.
The cost of shipping the product back to you is also the buyers responsibility, this cost will be invoiced and will need to be paid prior to your items being shipped back to you.
If you have any further questions, please do not hesitate to get in touch with us.